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Agenda 2024

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Cut through the bullsh*t and get to value: AI in the contact centre, done right

13 Mar 2024
Keynote Theatre - Sponsored by Zoho
There's so much hype surrounding AI right now that it's all white noise. One vendor says 'do this', the other recommends that. Every company these days is 'AI first': what does that even mean? And where do you start when exploring the value of AI for your business? Whether you have AI solutions today or you're considering it for tomorrow, this talk will walk you through a proven framework to start and scale your AI automation efforts in a way that's aligned to your brand and customer goals. Join me to learn: The strategies that really do deliver in handling high call volumes, improving efficiency, and lowering customer effort The maturity framework that'll assist you in developing and scaling your AI transformation roadmap The reality of where new-age AI Solutions like genAI and LLMs can safely and reliably be used How to properly measure ROI from AI in your contact center that's beyond basic 'containment' Case study proof that this stuff works from brands who've implemented it and seen success
Speakers
Kane Simms - Founder - VUX World

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