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Agenda 2024

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Managing and Empowering a Hybrid Workforce

14 Mar 2024
Future Communications Theatre - Sponsored by AVANT
Join our seminar to delve into Workforce Engagement Management (WEM) for enhancing
employee engagement and productivity in hybrid contact centres.
Explore how WEM tools support collaboration, empower agents, and improve operational
Learn practical strategies for utilising WEM functionality like performance tracking and
coaching to foster engagement and accountability.
Discover how WEM solutions boost agent and customer satisfaction, staff retention, and
success in hybrid work settings.
Don't miss this chance to learn more about managing hybrid contact centre teams with
WEM innovation.
Suzanne Brennan & Debbie Bicker - SVL Business Solutions