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Agenda 2024

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The Realities of AI & Automation: A Practical Implementation Guide

13 Mar 2024
Future Communications Theatre - Sponsored by AVANT
In this seminar we’ll explore the state of AI and automation in retail right now, and take a close look at why it fails to deliver on customer care objectives. We’ll expose the challenges the industry is facing in implementing successful AI and automation strategies and the risks it poses to the customer experience. Then, we’ll take a look at combatting those risks and challenges with a clear framework for successful implementation. We’ll cover five critical stages to delivering an automation and AI strategy that works.
Speakers
Jack Barmby - Gnatta

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