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KEYNOTE & SEMINAR SPEAKERS

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Steve McLaughlin

Steve McLaughlin

Intermedia Cloud Communications

Is Your Existing Phone System Hindering Your Customer Experience ?

This training session will show you how to enhance your customer experience, regardless of your existing phone system. With a hybrid workforce, your employees can communicate through voice, video or chat and your customers can contact you via their preferred channel. You'll learn how to manage staff and communication channels efficiently with the right tools. You can retain communication data for up to 10 years and receive AI actionable insights to make informed business decisions. This flexible solution is suitable for small to large organizations and connects all staff on one solution, regardless of their role.

Speaker Bio:

As a results driven Sales Engineer, Steve has significant experience demonstrating how solutions can improve your customer experience. With over 20 years in the industry as a Sales Solutions Architect, he has participated in customer meetings liaising at all levels, providing comprehensive solution design, presentation and demonstration of solutions. as well as sales/technical training.  This training session will show you how to enhance your customer experience, regardless of your existing phone system. With a hybrid workforce, your employees can communicate through voice, video or chat and your customers can contact you via their preferred channel. You'll learn how to manage staff and communication channels efficiently with the right tools. You can retain communication data for up to 10 years and receive AI actionable insights to make informed business decisions. This flexible solution is suitable for small to large organizations and connects all staff on one solution, regardless of their role.  

Sessions

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